Guest Services 

 

We are proud to offer a wide range of customer-focused services to ensure your shopping experience with us is a totally satisfying one. Should you require assistance, please visit our Guest Services Centre located on the Main Level between Centre Court and Starbucks, or call us at 784-2523.

Should you have any comments or feedback that you wish to share with us, please feel free to complete the downloadable form and mail it in to us at: Polo Park Administration, 66Q - 1485 Portage Ave., Winnipeg,  MB  R3G 0W4. You may also send an email to our General Manager at greend@cadillacfairview.com.

 

Coat and Purchase Check
Please visit our Guest Services Centre where you can check your coat and purchases for $1 per item.

We do not check personal luggage, briefcases or purses. We apologize for the inconvenience. 

Double & Infant Strollers
All Infant and Double stroller rentals are $3.50 - unlimited time. Identification is required.

Single character strollers are available through vending dispensers on the main level at the South entrance, and on the upper level near the Bay. 

Electric Scooters
Two complimentary Electric Scooters are now available at Guest Services. Use is offered on a first come - first served basis. A credit card imprint deposit is required.

Emergency Baby Supplies
Disposable diapers and baby wipes available upon request at the Guest Services Centre.

Emergency Sewing Supplies
Needle, thread, buttons and safety pins available for emergencies.

Employment Opportunity Bank
Mall merchants post employment openings within their retail outlets.

First Aid
First Aid and CPR trained personnel always available during mall hours

In-Mall Paging
Paging is available in emergency situations.

Lost & Found
Whether you have lost an item or found one, simply visit our Guest Services Centre and one of our Guest Services Representatives will be happy to assist you

Polo Park Reusable Totes
Available at the Guest Services Centre for $1 each with proceeds donated to a charitable community organization.

Public Transit Schedules
Public Transportation route maps can be found at our Guest Services Centre.

Tourism Information
Let one of our Guest Services representatives answer your questions and provide you with a wide variety of tourist attraction brochures. For additional information see our Tourist Information page.

Wheelchairs/Walkers
Complimentary service for Polo Park customers.  Identification is required.